The Lob Report publishes algorithmic ATP tennis analysis daily during active tournaments. Because our content is delivered digitally and access begins immediately upon purchase, our refund policy reflects the nature of time-sensitive analytical content.
We are committed to being fair. If something goes wrong on our end, we will make it right.
Tournament access purchases are generally non-refundable once analysis has been published and accessed. If you purchase access to a tournament and the tournament is cancelled, suspended, or significantly shortened before completion, you are eligible for a prorated refund or credit toward a future tournament.
Season pass purchases are eligible for a full refund within 7 days of purchase, provided you have not accessed more than 3 tournaments worth of analysis. After this window, season passes are non-refundable.
If the model falls below our stated accuracy threshold (60%+ over 50+ resolved predictions) for a sustained period, we will evaluate refund eligibility on a case-by-case basis.
If you experience a technical issue that prevents you from accessing content you paid for, contact us at hello@thelobreport.com. We will resolve the issue or issue a credit promptly.
Email hello@thelobreport.com with your account email and the reason for your request. We aim to respond within 2 business days. Approved refunds are processed back to your original payment method via Stripe and typically appear within 5–10 business days.
Founding Member season passes are subject to the same refund terms as standard season passes. The Founding Member discount is non-transferable.